Privacy policy.
Website Privacy Policy
Tulsi & Sage respects your right to privacy and is committed to safeguarding the privacy of customers and website users. Tulsi & Sage adheres to the Australian Privacy Principles (Privacy Act 1988). This privacy policy is designed to inform you how information is collected and used from this website. Please read this privacy policy, in its entirety, before using the website or submitting any personal information through the website. By using this website, you are accepting the practices described in this privacy policy. Tulsi & Sage reserve the right to change this privacy policy from time to time. Any changes will be posted on the website. The privacy policy display here pertains only to this website. Any websites linked to from within this website have their own privacy policies which do not pertain to this website.
Tulsi & Sage may collect personally identifiable information, including names, postal address, email address, etc. This information is only obtained when it is voluntarily submitted by you and other visitors. If this information is provided, it is done so to help me fulfill your request. Any information obtained is used only to fulfill that request unless you give specific permission to use it in some other manner. Personal information is required for online booking, customer support communications (i.e. the ‘contact me’ form) and newsletter or mailing list subscriptions. All personally identifiable information that you provide is kept secure. Any email or newsletters sent to you through this website are those that you have requested, and each one will allow you the option of opting out of further mailings if you do not wish to receive these communications.
This website may use cookies and tracking technology, depending on the features offered. The use of cookies and tracking technology are required for gathering information such as the type of browser you are using, the type of operating system you are using, and for tracking the number of visitors to the website. The collection of this data enables Tulsi & Sage to understand how visitors are using/ interacting with the website, in order to make changes that benefit website visitors. The information gathered by the use of cookies does not include any personal, identifiable information and is not shared with others in any way that could personally identify website visitors. Information gathered from this website may be shared with government agencies or other companies if they are assisting in fraud prevention or investigation when permitted by law for us to do so, or when trying to protect the business against fraud or unauthorised transaction, or when investigating fraud that has already taken place. Information collected by this website is not provided to any company for marketing purposes.
Clinical Confidentiality Policy
Tulsi & Sage collects information for the primary purpose of providing quality holistic health care. Privacy and confidentiality are important to us - your personal health information will only be used for the purposes for which it was collected, or as otherwise permitted by law. I respect your right to determine how your personal health information is used or disclosed.
By booking your appointment with Tulsi & Sage, you (as a patient/ guardian) are consenting that on obtaining your personal contact and health information it may be used or disclosed by Tulsi & Sage for the following purposes:
to assess your health needs and devise appropriate holistic treatment plans and prescriptions
to conduct appointment/ follow-up reminders via telephone, SMS, email or letter
for accounting procedures and the collection of professional fees
for legal related disclosure as required by a court of law
Your details and information are at all times treated with the utmost confidentiality and all steps necessary are taken to ensure your information remains confidential.
Sharing Your Information With Other Companies
In order to provide services to you, Tulsi & Sage may hire other companies to provide services on our behalf. Those companies will only be permitted to obtain the personal information that is required for them to conduct that service. Below are the companies that are used by Tulsi & Sage in order to provide services to you. From time to time, other companies not listed here may also be used.
Online bookings and patient file management is conducted through Simple Clinic. This is a cloud-based, password protected patient management program that complies with privacy standards for healthcare practitioners in Australia
In-clinic credit card and EFTPOS purchases are made through Square
Online consultations are conducted through Google Meet
The website is hosted through Squarespace
Prescriptions for products not stocked in-clinic are organised through Ariya Health and Vital.ly
Postage of prescriptions or other items is done through AusPost, or as arranged through Ariya Health and Vital.ly